Compliance standards for TfL licensed PHV drivers.
Arrivo Rides verifies driver, vehicle and operational information before activation. This page explains the core compliance standards expected from London Private Hire drivers licensed by Transport for London.
Arrivo Rides is a trademark of Black Fleet London Ltd and operates under Black Fleet London Ltd’s licence.
The basic rule: licensed driver, licensed operator, licensed vehicle.
Arrivo Rides onboarding is designed around London private hire rules. Drivers must be licensed by Transport for London, journeys must be booked through a licensed London private hire operator, and the vehicle used must be a London licensed PHV suitable for the work.
Licensed PHV driver
Drivers must hold a valid London PHV driver licence. Arrivo Rides checks driver identity, licence details, badge, DVLA licence information and profile photo before activation.
Licensed operator booking
A PHV driver must only carry out private hire bookings received through a licensed London PHV operator. Unbooked pickups are not accepted in the Arrivo Rides workflow.
Licensed PHV vehicle
The vehicle must be TfL PHV licensed, insured for hire and reward work, roadworthy, clean, presentable and suitable for the passenger and luggage requirements of the journey.
PHV drivers must not behave like taxis.
A London PHV driver must not pick up unbooked passengers from the street, stations, airports or outside venues. The journey must be pre-booked through a licensed operator before the passenger enters the vehicle.
Documents and vehicle details must be reviewed before activation.
Arrivo Rides does not activate a driver based only on account registration. The driver and vehicle profile must be checked, and missing or unclear documents may be rejected for re-upload.
Driver documents
- TfL PHV driver licence
- TfL driver badge / photographic ID
- DVLA driving licence front and rear
- DVLA check code document
- Driver profile photo
- National Insurance and residential details
Vehicle documents
- TfL PHV vehicle licence paper
- Hire and reward insurance
- MOT certificate where applicable
- V5C / logbook or ownership document
- Rental agreement if rented
- Permission letter where required
Vehicle presentation
- Front photo
- Rear photo
- Left and right side photos
- Interior passenger area photo
- Boot / luggage space photo
- Cleanliness and condition review
Passenger, driver and vehicle information must match before travel.
Arrivo Rides treats booking accuracy as part of compliance. The correct driver and vehicle must be connected to the journey before the passenger travels.
Airport pickup standards must be followed precisely.
Heathrow Meet & Greet work requires discipline. Drivers must follow the agreed terminal, meeting point, passenger communication, luggage support and parking/collection instructions.
Professional conduct is part of compliance.
Arrivo Rides expects drivers to treat passengers respectfully, understand safeguarding principles, support passengers with disabilities or additional needs, and maintain safe driving standards.
Respect and equality
Drivers must be polite, respectful and aware that passengers may have different accessibility, language, mobility, family or safeguarding needs.
Safeguarding awareness
Drivers should be alert to children and adults at risk, behave professionally and report concerns through the appropriate channel where required.
Safe driving
Driver conduct, vehicle condition, mobile phone discipline, route awareness and safe driving all form part of the professional passenger experience.
Driver or vehicle changes must be recorded properly.
Compliance fails when journey details are changed casually. Arrivo Rides requires a clean record of the driver and vehicle connected to each booking.
No unapproved driver swap
The driver assigned to a booking must be the driver who attends. Any change must be communicated and approved through the correct workflow before the journey.
No unapproved vehicle swap
The vehicle registration, make, model and licence status must match the journey allocation. Replacement vehicles must be reviewed before use.
Document expiry monitored
Driver licences, vehicle licences, insurance and MOT documents must remain valid. Expired or unclear documents may block activation or future work eligibility.
Incidents and vehicle condition reported
Vehicle condition matters. Collisions, damage, safety issues, licence/badge loss or serious concerns must be reported quickly through the correct channel.
How the compliance review works.
The Arrivo Rides onboarding flow is designed so drivers can see what is missing, what is under review and when training can begin.
Submit documents
The driver creates an account, completes the onboarding form and uploads driver, bank and vehicle documents.
Admin review
Arrivo Rides checks document quality, expiry dates, driver identity, vehicle identity, licensing, insurance and suitability.
Status dashboard
The driver can see whether the application is under review, approved, rejected or requires more information.
Re-upload if required
If a document is unclear, expired, missing or unsuitable, the driver may be asked to upload it again before approval.
Training access
Training material opens only after the driver and vehicle profile has progressed through review.
Partner onboarding
Approved drivers may proceed to partner-platform onboarding preparation, subject to demand, requirements and final approval.
Ready to register your TfL PHV driver and vehicle profile?
Arrivo Rides is focused on compliant, professional airport transfer onboarding for London PHV drivers. Submit your driver and vehicle details, then follow the review and training process from your driver dashboard.